FAQ


RewardsPLUS cards are free! Just sign up and get your RewardsPLUS card immediately at any participating F.L. Roberts Convenience Store/Gas Station, Golden Nozzle Car Wash location or Jiffy Lube service center.
Online at www.flroberts.com. Click on the RewardsPLUS link, and find the “Participating Locations” link.
If not used, points will expire 12 months after being issued.
A complete list of rewards, and the points needed to redeem them, is available online at www.flroberts.com. Just click on the RewardsPLUS link!
It’s easy to redeem points. Just visit any participating F.L. Roberts Conveniences Store/Gas Station. Points cannot be redeemed at a Golden Nozzle Car Wash location or Jiffy Lube service center. However, points can be earned there.
Yes. New rewards are being added all the time. Visit any location or go to our website at www.flroberts.com for updates. Just click on the RewardsPLUS link!
You earn points for all purchases for net dollars spent made at all participating locations except lottery, tobacco products, cigarettes, money orders, phone cards and gift card purchases. Some store items from our Full Serve Car Washes are excluded, as well. Please see the RewardsPLUS Program Guide for a complete list of excluded items.
No. Points are earned for all sale amounts.
No. Points can only be redeemed for RewardsPLUS rewards.
Your balance can be obtained at any participating FL Roberts Convenience Store/Gas Station or at a participating Jiffy Lube service center, or by going online at www.flroberts.com. Golden Nozzle Car Wash locations do not have the capability of giving out point balances.
Yes. Points are credited to your account immediately. Convenience Store/Gas Station and Jiffy Lube service centers will display your points earned today, as well as a total point balance. Golden Nozzle Car Wash locations will only be able to display points earned today, but not a points balance.
Yes. Simply call our Customer Service Representative at 413-642-9099.
Yes. Simply call our Customer Service Representative at 413-642-9099.
Customers are not required to give us any personal information. However, the more information supplied, the better. At minimum, we ask for a telephone number(s) and email address. Why? If you forget your RewardsPLUS card, the phone numbers on your account can be used as an alternate ID during checkout for the same benefits. The information also ensures that we can inform you of discounts, and transfer your points to a new card if your card is lost or stolen.
No. It is solely for internal purposes.
All data is saved and is applied when the system comes back up.
Yes however customers cannot redeem points when using a coin for a fuel discount. Points can still be earned on coin transactions.
Contact our Customer Service Representative at 413-642-9099.